Owing to the rapid advancement in the technological sector, the aviation industry has been booming. As of today, aviation is an integral part of our lives, as many of us are dependent on airlines for our requirements such as transportation, cargo, defense, and much more. It is affected by many factors, including war, economy, and business competition, and has been subject to a high level of regulation.  The aviation sector is also a major employer for people such as cabin crew, pilots, air hostesses, security personnel, and other auxiliary professionals. The large number of people employed by the sector, calls for robust Human Resource Management, to ensure smooth functioning.

Due to the high level of competition within the industry, the Human Resources Departments in the aviation sector need to effectively perform their primary tasks of recruitment and staff management. During the recruitment, HR needs to verify the candidate’s academic eligibility, along with thorough background checks, and other information. Some of the key functions of HR departments in aviation-based organizations are:

• Business partnerships, strategies, and planning
• Human Capital Management
• Resourcing and talent pool planning
• Learning and development
• Support
• Planning and Recruitment
• Employee retention, engagement, and evaluation (through KPIs)
• Employment legislation/verification and procedures
• Managing compliance and paperwork

Benefits of having a robust HR framework

In an aviation organization, ensuring that an efficient Human Resource Management framework is in place, can be the fundamental step in surviving the cut-throat competition. As a service industry, the large number of personnel actively contributing to the industry, need to be managed by professional HR Managers. Since the industry is heavily regulated, and prone to security threats and breaches, HR partly helps with the safety concern for passengers. To ensure smooth functioning and security of individual processes, performing background verification checks becomes essential. In this industry, management of safety is as essential as excellent customer service and satisfaction. HRM also plays a significant role in preventing losses, planning alliances and mergers, implementing global standardization and strategy, etc.

Since HRM predominantly deals with people, it requires HR professionals to bear a high level of understanding of their tasks and responsibilities. Due to the involvement of different national and international personnel, the workplace and culture are dynamic and diverse. Planning, recruiting, developing, utilizing, maintaining, and retaining employees from these diverse backgrounds is a tricky, yet essential task for the HR teams. These HR teams have survived financial crises, market crashes, inflation, rapid improvements, and overhauls, to boost aviation as one of the fastest-growing sectors in the global economy.

As aviation is a dynamic sector, the HRM teams need to adapt to the changes in the global market conditions and policy framework, to ensure appropriate talent management mechanisms are in place. In this rapidly evolving industry, HR addresses the incompetencies in leadership and bridges the gap between management and personnel. HR team leaders can strategize and advocate cultural shifts, changing trends, diversity, and promote personal and organizational growth.

Limitations of HR in the sector

Although HRM is the primary element in revolutionizing the aviation sector, top-level management often fails to address its significance in high-level managerial decisions and often limits the HR in their capacity to perform and excel. Beyond personal prejudices and communication gaps, HR often lacks the top-tier organizational influence to bring substantial change. Screening and recruiting fresh talent is a challenge for HR, due to lack of autonomy over the process, and unnecessary external influence on recruitment. BGV checks, ID verifications, and thorough evaluation of security risks from an HR perspective are very tricky. The internal training drives and initiatives are often inadequate and fail to address the gaps in the crew’s knowledge and training. Customer service skills and security management are essential, yet difficult to manage on an individual, intra-personal and organizational level. Adaptation of technology in the sector, and training people to implement these technologies, is also a difficult task for HR in the aviation industry. Even though these limitations aren’t universal, realizing and addressing these issues can help us design better employment frameworks, and ensure high levels of customer satisfaction, and job satisfaction.

Conclusion

Thus, the contribution of HR is quintessential to adapting to the rapidly changing landscape of the aviation sector. To assist with the gargantuan task of Human Resource Management in Aviation, Raymach Technologies, offers a wide array of services. From offering business consultation, IT-based solutions, services, and even developing customized platforms and applications for aviation organizations, Raymach Technologies continues to serve the rapidly booming aviation industry.

RayMach Technologies Pvt Ltd provides business consulting along with products and services tailored to the Aviation Industry. To know more about how you can improvise your aviation business operations along with keeping in mind the profitability aspect, visit our website or drop us a mail at support@raymach.in & follow us on Facebook, Instagram, Twitter, & LinkedIn.